FAQ – VOUTHAM

Shipping, Tracking & Delivery

Do you ship worldwide?

Yes, we offer worldwide shipping, but unfortunately, we cannot deliver to certain locations, including the Bahamas, Yemen, Cuba, Iran, Sudan, Syria, Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, and the Cayman Islands. For orders over $100 USD (excluding free products), shipping is free.

During the sale seasons, we also run site-wide free shipping promotions—stay tuned!

How to track my order ?

After you complete your purchase, you will receive an email confirmation with shipping information. You can enter your tracking number here. Then if the item is shipped, you also will immediately receive a shipping email.

If you need any further assistance with tracking your order. Please contact us in following ways:
E-mail: contactvoutham@gmail.com

Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.

How long does it take for an order to arrive?

✈ FREE SHIPPING On Order Over $100 USD ✈

Shipping Cost
- We can ship to the worldwide free shipping on orders over $100 USD.

Delivery Time
- Order Processing: 2-5 Business Days.
- Premium Shipping Time: 7-20 Business Days.

Incorrect Shipping Information
- If you enter incorrect shipping details, please contact our customer service team within 2 hours of placing your order.
- Customers are responsible for providing accurate shipping addresses. Once an order has been processed and shipped, we are unable to redirect it to another address.

Contact Us
For any inquiries, reach out to our customer service team at contactvoutham@gmail.com.

Notes
1. Shipping availability and shipping fees for countries not listed can be checked on the payment page or by contacting customer service.
2. The information provided is for reference only. Please check the exact shipping cost and delivery time on the actual payment page.

Why hasn’t my tracking information been updated?

When shipping internationally, it typically takes 3-5 days for the package to reach the international shipping center's airport.

During this time, there may be no tracking updates, especially for inland transportation from remote areas such as Tibet or Nepal to the shipping center.
Tracking information will only be updated once the package arrives at the international shipping center and is scanned.

If, after this period, you’re still unable to track your order, feel free to reach out to us: contactvoutham@gmail.com

Will my order be shipped in one package?

For logistical reasons, items in the same order may be shipped separately. This allows us to ensure that each item reaches you as quickly as possible.

I haven't received my items - What should I do?

If your order hasn't arrived within the expected time, please contact us contactvoutham@gmail.com.

Before reaching out, check with your local post office to see if the tracking number shows the parcel has arrived in your city.
We are not liable for any incorrect shipping details provided during purchase, so please notify us ASAP if there’s an error in your shipping information.

Why is My Order Late?

Occasionally, there can be delays beyond our control. To check the expected transit time for your country, visit your Order Page.
If your delivery is overdue, please contact us with your order number so we can better help you check.

Payment, Billing & Fees

What methods of payment do you accept?

You can pay by PayPal for now. Other payment methods are still in process, please stay tuned!

If you have any questions, feel free to contact customer service: contactvoutham@gmail.com.

Why did the price change at checkout?

The prices displayed on our website represent the value of the products only. However, during checkout, additional fees such as delivery charges may be applied to the total purchase price.

If the price difference appears significantly higher than expected, please feel free to contact us and we’ll be happy to assist you in resolving the issue.

Do I have to pay import taxes/duties on an international order?

Unfortunately, We cannot provide specific advice on what taxes or duties may apply to international shipments, and we are not responsible for any such charges applied to your package.

For accurate details, we recommend contacting your local customs office to understand any potential fees, so you’re prepared for any unexpected costs.

Will I be charged Sale tax on my order?

Sales tax, also known as VAT or GST in some regions, is applied to the supply of goods and services. We have no control over the tax rates set by different countries or states. Sales tax is automatically calculated and applied to your order in compliance with local regulations and state codes.

Error Message:

1. Double-check that all payment details have been entered correctly.
2. If the details are correct, contact your bank to ensure there are no issues with your card.
3. If the issue persists, reach out to us with the below information through contactvoutham@gmail.com.

To Help Us Assist You:

Please provide as much of the following information as possible:
- Your operating system (e.g., iOS, Android, Windows, Mac OS X)
- The internet browser you’re using (e.g., Chrome, Firefox, Safari)
- The payment method you attempted (e.g., PayPal, Visa)
- A brief description of the issue and when it occurred
- Any error message you received (include a screenshot if possible)

Payment Declined:

If your credit or debit card is declined, check the following:
1. Ensure your card has not expired.
2. Verify that the billing address matches the one you entered at checkout.
3. If the above steps don’t resolve the issue, contact your bank or credit card provider for more information.
4. For PayPal payments, please contact PayPal directly if the transaction is declined.

If you continue to experience difficulties, don’t hesitate to reach out to us for further support.

Order & Discounts

How do I place an order?

1. Select your product, choose the desired variant, and click "Add to Cart" or "Buy it Now."
2. Apply any discount codes at checkout.
3. Confirm your details and shipping method, then proceed to payment.
4. Enter payment details and complete the purchase.
5. Wait for shipment—order and shipping confirmation emails will follow.

Using a Discount Code

If your discount code isn’t working, here’s what to check:
1. Ensure the code is entered correctly and click “APPLY” on the checkout page. The price should be updated.
2. Only one discount code can be used per order—discount codes cannot be combined.
3. Check if your code is still valid. If you see an error message, this might indicate the code has expired or is inapplicable.

If the code still doesn’t work, please contact us, and we’ll assist you.

Order Changes and Cancellations

We’re happy to assist with updates to your order, such as modifying the zip code, address, or product selection, within 2 hours of placing the order.
Unfortunately, changes cannot be made once the item has been shipped.
If we are unable to process your request in time, you may also consider canceling the order and placing a new one with the correct details.
- Order Cancellation: Orders can only be canceled if they have not been processed at our warehouse. Once forwarded to the carrier, cancellations are unfortunately not possible.
- Address Corrections: If your order hasn’t been shipped, we’ll update your address promptly. If it’s already shipped, we recommend monitoring the tracking details closely and contacting your local post office for assistance upon arrival.

Order Confirmation
A confirmation email will be sent after your order is placed. If you don’t see it in your inbox, please check your spam folder or contact us for assistance.
We appreciate your understanding and are here to help with any concerns!

Jewelry Care Summary

General Tips for Jewelry Care:
- Keep it dry: Avoid getting jewelry wet to prevent cracks, stains, and loss of shine. Remove jewelry before swimming, showering, or cleaning.
- Avoid chemicals: Keep jewelry away from lotions, perfumes, and hairspray, as these can cause damage.
- Wear it last: Put on jewelry after applying cosmetics and take it off first when removing them.
- Store it properly: Ensure jewelry is dry before storing to avoid tarnish, especially for leather and plated pieces.
- Remove when necessary: Take off jewelry during activities like sleeping, swimming, gardening, or sports to avoid damage.

Sterling Silver Jewelry Care:
- Sterling silver tarnishes due to exposure to salty air, humidity, chlorine, and chemicals in cosmetics or household products.
- Store silver jewelry in a dry place and avoid wearing it during chores, swimming, exercising, or when using cosmetics.

Restoring Tarnished Silver:
- Aluminum foil & laundry detergent: A gentle method to clean silver.
- Baking soda: Effectively removes tarnish and grime.

Gemstone Bracelet Cleaning:
1. Rinse with warm water (no detergent).
2. Wipe beads with a soft cloth for discoloration or buildup.
3. Gently scrub and dry the beads, then polish metal parts with a soft cloth.

Wood Bead Care:
1. Wash only when needed with warm water or mild soap.
2. Dry by patting and hanging.
3. Re-oil periodically with organic oils and optional essential oils to maintain beads and add fragrance.
4. Expect natural darkening over time, which is normal.

By following these steps, you can preserve the beauty and longevity of your jewelry.

Return&Exchange Policy

- Eligibility: All orders (except sale items and earrings) are eligible for refund or exchange within 15 days with proof of purchase.
- Return Shipping: Customers are responsible for return shipping fees unless the return is due to our error (e.g., incorrect or defective items), in which case we will cover the shipping costs.
- Non-Returnable Items: Fragrance products like incense sticks and candles cannot be returned or exchanged if opened or used.

Key Points to Note:
- Please contact us within 15 days of receiving your order if there are any issues.
- We cannot accept returns for items that are damaged, tampered with, or rendered unsellable due to customer misuse, negligence, or missing parts.
- Faulty items do not need to be returned in their original packaging, but should be securely packaged to avoid damage during the return process.
- All original documentation and accessories (e.g., price tags, manuals, warranty cards, certificates, etc.) must be returned with the item.

To Start a Return or Exchange:
Please send the following details to us so we can assist you promptly:
- Your order number
- A brief description of the issue
- Photos of the item (if applicable)

Refunds (if applicable)
Once we receive and inspect your
return, we will notify you of the refund approval or rejection via email. If approved, your refund will be processed within 1 week, and the credit will be applied to your original payment method. Shipping costs are non-refundable.

Late or Missing Refunds:
If you haven’t received your refund, check your bank account and contact your credit card company or bank, as processing times may vary. If you still haven’t received it, please contact us at contactvoutham@gmail.com.

Exchanges:
We only replace items if they are defective or damaged. For exchanges, please email us at contactvoutham@gmail.com.

Returns Without Label:
You are responsible for return shipping costs, which are non-refundable. We recommend using a trackable shipping service. VOUTHAM is not responsible for lost packages if sent via non-trackable carriers.

SHOPPING CART

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